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Log in failed: unable to connect to remote server
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Log in failed: unable to connect to remote server
Hello I have been unable to access data for at least 4 days (possibly longer). I've seen this error message occur in the past, but it always resolved itself on its own within a few hours. But this time is different. Do you have any suggestions about why this is occurring? I tried with both my live trading key, and my simulated trading key. Same result. My broker is AMP Futures, and I use CQG data feed. I am not sure who to contact. Thank you.Last edited by patpat; 08-21-2022, 06:56 PM.Tags: None
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Also I same problem with Ninjatrader broker
(RESOLVED) ThanksLast edited by jukilo2000; 08-22-2022, 09:45 AM.
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I have the same problem too. "Login failed: Unable to connect to remote server".
[SOLVED] - Must install a new version of NT from https://ninjatrader.com/DownloadLast edited by kuldo; 08-22-2022, 03:58 AM.
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Hello,
This is likely occurring due to running an older version of NinjaTrader 7. You can update with the instructions below:
First, to update NinjaTrader, please follow the steps below:- First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link: https://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Under 'Prior Releases' select the version next to 'NinjaTrader 7' to begin your download.
- Critical: Before running the installer, ensure NinjaTrader is closed.
Lastly, to reset your instruments, please follow the steps below:- Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
- Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
- Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
Ryan S.NinjaTrader Customer Service
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Originally posted by NinjaTrader_RyanS View PostHello,
This is likely occurring due to running an older version of NinjaTrader 7. You can update with the instructions below:
First, to update NinjaTrader, please follow the steps below:- First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link: https://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Under 'Prior Releases' select the version next to 'NinjaTrader 7' to begin your download.
- Critical: Before running the installer, ensure NinjaTrader is closed.
Lastly, to reset your instruments, please follow the steps below:- Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
- Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
- Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
Comment
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Originally posted by NinjaTrader_RyanS View PostHello,
This is likely occurring due to running an older version of NinjaTrader 7. You can update with the instructions below:
First, to update NinjaTrader, please follow the steps below:- First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
- Click on the link: https://ninjatrader.com/PlatformDirect
- Enter your license key and press Submit
- Under 'Prior Releases' select the version next to 'NinjaTrader 7' to begin your download.
- Critical: Before running the installer, ensure NinjaTrader is closed.
Lastly, to reset your instruments, please follow the steps below:- Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
- Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
- Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
Last edited by patpat; 08-28-2022, 05:15 PM.
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