Not able to connect to Ninjatrader Brokerage

[Marklhc1988]

Good Morning,
For some reason out of the blue when I try and connect to my live account connection it says "Login failed - Unable to connect to remote server"

I deleted the connection for my live login and made a new one and same thing.

Help!

Thanks, Mark

[NinjaTrader_Dennis]

Hello,

Thank you for using NinjaTrader.

This is a symptom of running an older version of NinjaTrader 7. The newer version contains many critical updates to the database. Please update NinjaTrader 7 and reset your instruments:

First, to update NinjaTrader, please follow the steps below:

• First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Under 'Prior Releases' select the version next to 'NinjaTrader 7' to begin your download.
• Before running the installer, ensure that NinjaTrader is closed.

Lastly, to reset your instruments, please follow the steps below:

• Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
• Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
• Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection

Please let us know if you have any additional questions. Thank you for choosing NinjaTrader.