Ninjatrader7 keeps disconnecting from Fxcm free data after about 8 to 10 minutes.

[carlos233]

Ninjatrader7 keeps disconnecting after about 8 to 10 minutes. I then have to manually reconnect again only for the same issue to repeat itself.
Can you provide some assistance please. I am using FXCM data,

[NinjaTrader_Jason]

Hello carlos233,

We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by the NinjaTrader platform. NinjaTrader only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader platform which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

Can you please troubleshoot the connection issue with the steps below. Test for the connection issue after each step.

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS
  -Open the Command Prompt: https://www.howtogeek.com/235101/10-...in-windows-10/
  -In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• Ensure that your computer is not turning off your Network Adapter to conserve power:
  -Right-click on your Start button
  -Select 'Device Manager'
  -Expand 'Network Adapters'
  -Right-click on your Network Adapter and select Properties > Power Management
  -Uncheck 'Allow the computer to turn off this device to save power' option
  -Click 'OK' to save the changes
  -Do this for all Network Adapters