Can you provide some assistance please. I am using FXCM data,
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Ninjatrader7 keeps disconnecting from Fxcm free data after about 8 to 10 minutes.
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Ninjatrader7 keeps disconnecting from Fxcm free data after about 8 to 10 minutes.
Ninjatrader7 keeps disconnecting after about 8 to 10 minutes. I then have to manually reconnect again only for the same issue to repeat itself.
Can you provide some assistance please. I am using FXCM data,
Last edited by carlos233; 05-29-2022, 02:41 AM.Tags: None
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Hello carlos233,
We realize that lost connections can be frustrating. A connection state between NinjaTrader and your broker/market data vendor is not dictated by the NinjaTrader platform. NinjaTrader only reports the connection state as it is reported by the API you are connected through. NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader platform which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.
Can you please troubleshoot the connection issue with the steps below. Test for the connection issue after each step.- Restart NinjaTrader
- Restart your modem and (if applicable) router
- Restart your PC
- Clear your DNS
-Open the Command Prompt: https://www.howtogeek.com/235101/10-...in-windows-10/
-In the command prompt, run this command: ipconfig /flushdns - If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
- Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
- Ensure that your computer is not turning off your Network Adapter to conserve power:
-Right-click on your Start button
-Select 'Device Manager'
-Expand 'Network Adapters'
-Right-click on your Network Adapter and select Properties > Power Management
-Uncheck 'Allow the computer to turn off this device to save power' option
-Click 'OK' to save the changes
-Do this for all Network Adapters
JasonNinjaTrader Customer Service
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