Market replkay bad sync

[Adolfo]

Hi,
Have problems with ninja 7 market replay bad sync with charts in same workspace the diference is 2, 3 ticks. This has been happening since I subscribe a live account with ninja, never happened when using the demo.

Thanks

[NinjaTrader_ShawnB]

Hello Adolfo,

Thank you for your post.

Please note that a connection to a data provider is not required to download replay data. Using a demo or a live account would have no effect on your ability to download and replay data as a demo or live account is not required. You can download replay data while having no connection in the platform.

Could you please send the log and trace from your platform to look further into this inquiry?

Here are steps to send the files without opening the platform. Please send an email to platformsupport [at] ninjatrader [dot] com with your log and trace files included as an attachment to the email, so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Put '3340102 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[Adolfo]

Thank you ShawnB for your reply, send you the files

Best regards