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Submitted flatten order and ended with a reverse position

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    Submitted flatten order and ended with a reverse position

    Hi - I submitted a flatten order and ended with a reverse position. I made sure to click the flatten all only once.

    I emailed my log and trace files yesterday directly to support email, please update after investigated.

    Thanks

    #2
    Hello jtrading82,

    Thanks for your post.

    I replied to your inquiry on Tuesday (2 days ago.) I re-sent the message this morning to make sure you received it.

    Please check your junk/spam filters for messages from platformsupport [at] ninjatrader [dot] com. The ticket ID is 3336068.

    Please reply back in that email chain if you have any additional questions.

    We look forward to assisting.

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