NT7 installation new computor

[einstein]

My old computor is fried and I do not have backup. I do have lifetime licence. Please provide instructions on installing NT7 on a new computer. thanks;.

[NinjaTrader_Jason]

Hello einstein,

You can download and install NinjaTrader 7 from the link below.

https://ninjatrader.com/PlatformDirect

After you enter the license key and click Submit, you can download NinjaTrader 7 under Prior Releases (see screenshot).

[einstein]

I have my licence key written down but since I have lost my files I am unable to drag and drop the key when I am ready to install to my new computer. can I contact ninjatrader via email and once they have verified my email, can they email me the key for use in my new computer?

[NinjaTrader_Melissa]

Hello einstein,

Thanks for the note.

Yes, you can contact platformsales[at]ninjatrader[dot]com and they would be more than happy to resend your license key.

Feel free to reach out with any further questions you may have.

[einstein]

thanks for that information

[einstein]

downloaded NT7 but for some reason it gave me sim version no live trading. also error message attached. and connect message. normally i can live trade with cqg data and AMP is broker

[NinjaTrader_Jason]

Can you please follow the steps below to manually attach your log and trace files in an email.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to "platformsupport[at]ninjatrader[dot]com".
• Put 'Att Jason, 3245117' in the subject field of the email.
• Once complete, you can delete these compressed folders.