Mail support error

[Lost Trader]

When NT failed to open charts again this morning, I closed the program in order to reboot. (Nothing else works). NT popped up an error message requesting that the logs be to support. I re-opened NT to do so, but it will not send.

I checked under Tool Options Misc & filled in the correct smtp site. Then clicked test. The failure message is attached below.

[NinjaTrader_Ben]

Hello,

Try leaving the SMTP blank. If this does not work, the mail to support feature does not work for a handful of customers. Please email us directly.

You can always attach log and trace files from Documents>NinjaTrader 6.5>log and trace. The files are named with dates.

For the crash please try the following:

Please try repairing your database:
1.Go to Tools --> Options --> Misc --> Repair DB

Please try repairing your NinjaTrader Installation:
1.Shut Down NinjaTrader
2.Go to Uninstall Programs in the Windows Control Panel
3.Select NinjaTrader and hit the "repair" button

If that does not work, try renaming your database:
1.Shut Down NinjaTrader
2.Go to \Documents\NinjaTrader6.5\db
3.Rename the file NinjaTrader.mbd to OldNinjaTrader.mbd

Note: you will lose a lot of or your data if you rename your database. However you can undo the process by deleting the new database that is created and reverting the old database name.

[Lost Trader]

Sorry for the delay in responding, Ben. After 5 retries & 3 reboots, I finally got NT running all the charts and once it was working, I did not want to TOUCH it until market close.

BTW, the 1st mail attempt did have a blank smtp field, the 2nd attempt I filled it in as I do not normally use that PC for email, only NT and charting.

I did the repair db thing & we will see how it goes tomorrow. If the problem recurs, I will manually send y'all the trace logs.