Error on loading chart data - errorCode=12007

[AntonP]

Hi team,

I have an issue with loading the recent historical data. Could you please advise what I should try?

KR,
Anton

[AntonP]

and here is the log.

NT7 version 7.0.1000.42

[NinjaTrader_Eleanore]

Hello AntonP,

Thank you for reaching out.

This issue can be caused by a setting in your connection itself. This is for a NinjaTrader FXCM demo connection, correct?

Will you please try adjusting the following in your connection settings:

• Utilize the Control Center
• Select Tools
• Select Account Connections
• Select the FXCM Demo connection
• Select Change > Next
• Set the Historical Data to Use NinjaTrader servers as pictured below
• Select Next > Next > Finish

Please now try to reconnect. Are you able to do so successfully? The FXCM servers are no loner operational on the NinjaTrader 7 platform so utilizing the NinjaTrader NinjaTrader servers should resolve this issue.

Please let me know if I can be of any further assistance.

[AntonP]

Hello Eleanore,

Well, I was able to connect, but "reload all historical data" is grayed out. And there is missing historical data for few last days.

KR,
Anton

[NinjaTrader_Eleanore]

Hello AntonP,

Thank you for your update.

Please follow the steps below to manually attach your log and trace files to an email to PlatformSupport[AT]NinjaTrader[DOT]com so I may look into this matter.

Please reference the following ticket number in the body of the email: 3178296 ATTN Eleanore

To manually attach your files to an email to Platform Support:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.