Error downloading Market Replay data

[judysamnt7]

When I was trying to download Market Replay data, the above error keeps popping up. Any knows issue with Ninja 7?
the instrument I was using is NQ-06 21

thanks!

[NinjaTrader_EricB]

Hello judysamnt7,

Thank you for your reply.

This usually indicates a temporary connectivity issue.

The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

Please let us know if we may be of further assistance.

[judysamnt7]

Thank you Eric.
Restarting Ninja trader app and/or shutting down my PC is not helpful here.
How to add Ninja Trader to exception list of firewall?

[NinjaTrader_Jermaine]

Hello judysamnt7,

Thank you for your reply.

I have provided steps to add NinjaTrader to Windows Firewall.

• From the Windows Start Icon Left-click
• type "Firewall'
• Select Firewall and Network Protection
• Select Allow an app through Firewall
• Select Change settings
• Scroll down to NinjaTrader (application)
• Check all of the boxes
• Click ok

If you are using 3rd Anti-virus/Firewall software you will need to add exceptions for that specific software.

add the [c:...Documents\NinjaTrader 7] folder
and the [c:...Program Files (x86)\NinjaTrader 7\bin\NinjaTrader.exe] file
And the [c:...Program Files (x86)\NinjaTrader 7\bin64\NinjaTrader.exe] file

Please let us know if we may be of any further assistance.

[judysamnt7]

Thanks for your reply.
Just followed your instructions adding Ninja Trader to firewall exception list. Unfortunately, the issue remains the same.

[NinjaTrader_Jermaine]

Hello judysamnt7,

Thank you for your reply.

I would like to take a closer look at your Log and Trae files in order to get more information about what you are experiencing.

Please contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com. In this message, include a link to this forum thread and "3135049 ATTN Jermaine S". Please also follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.