unable to connect to server error im getting when loading platform -help

[shani77]

unable to connect to server error when i load platform.. help

[singha231]

unable to connect to server error when i load platform.. help

I am having the same issue !! is there a maintenance going on. The error says "Unable to login to remote server"

[NinjaTrader_EricB]

Hello,


Thank you for your posts.

Glad to assist. The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

If you see the same on restart, Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.



Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.


We look forward to assisting further.

[shani77]

InsertRemove
trace.20210324.txt

[shani77]

New Compressed (zipped) Folder

[NinjaTrader_EricB]

Thank you for your reply.

For security, your files cannot be uploaded - Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.



Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.


We look forward to assisting further.

[mischaa]

hello

the same problem ninja version7 "Unable to connect to the remote server"

what can i do?

Mischa

[Jaybaps1967]

hello

the same problem ninja version7 "Unable to connect to the remote server"

what can i do?

Mischa

Hello

Is the same problem of mine version this morning.
I use CQG data feed

[aspirre]

Hello, same issue for me. "Unable to connect to the remote server"

[shani77]

here are my log and trace files

[Jaybaps1967]

Hello

Is the same problem of mine version this morning.
I use CQG data feed

Here are my log and trace files

[NinjaTrader_Marco]

Hello,

Thanks for your replies.

There may be a regional issue with demo connections using NinjaTrader 7 specifically. Can you please clarify the country you are currently in so we may look further into this?

I look forward to your replies.

[Jaybaps1967]

Hello,

Thanks for your replies.

There may be a regional issue with demo connections using NinjaTrader 7 specifically. Can you please clarify the country you are currently in so we may look further into this?

I look forward to your replies.

o Marco

I'm in Italy

[mischaa]

Hello,

Thanks for your replies.

There may be a regional issue with demo connections using NinjaTrader 7 specifically. Can you please clarify the country you are currently in so we may look further into this?

I look forward to your replies.

im in germany

[aspirre]

Hello,

Thanks for your replies.

There may be a regional issue with demo connections using NinjaTrader 7 specifically. Can you please clarify the country you are currently in so we may look further into this?

I look forward to your replies.

I am from Kazakhstan