nt 7 platform dies immediately after startup.

[Spartacus]

Hi NT support:

This morning immediately after the start-up of my NT v7 platform, the app dies just after loading all market data into my charts and disappears. I reinstalled the latest NT7 version of the software and did nothing to fix it. This was the first time this ever happened. My dell laptop is relatively new (3 months old) with more than enough ram.

I looked at the log which read: CQG.Adapter.SubscribeMarketDataResolve: F.US.LBS.F21 could not be resolved.

I've attached a copy of the log.

Thanks for helping out, please advise on any update.

Thanks
Spartacus

[NinjaTrader_ChristopherJ]

Hello Spartacus,

So I may look into this further please send an email to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Attach a copy of your log and trace files

Please follow the steps below to manually attach your log and trace files to your email.

• Open your NinjaTrader folder under, "Documents" (sometimes called, "My Documents")
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.