Data Not Loading

[alchippe441]

I have an account through Global Futures. When I connect to Continuum there is no historical data. The only bar I can see on my charts is the current bar when I connect. If I have a workspace saved then no bars at all load. If I delete my charts and start a new workspace then data will begin loading at the current bar. Absolutely, no historical data.

[NinjaTrader_PatrickG]

Continuum connections will use NinjaTrader's historical data servers for historical data. Our servers provide historical data for the most popular futures instruments, however, they don't not record all futures instruments.

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 7 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.?)
• Who are you connected to? This is displayed in green on lower left corner of the Control Center window. I know you've stated Continuum, but please confirm via this method
• What instrument symbol (and expiry if applicable) have you selected? For example, ES 03-21, AAPL, EURUSD, etc.
• (For a chart) what interval is selected? For example, 5 minute, 1 day, 2000 volume, 4 Renko, etc.
• In your Continuum connection, is historical data enabled or disabled? To check, go to the Control Center > Connections > Configure > Select your Continuum connection from the list then choose 'Change' > Next
• In the Control Center under Tools > Options > Data tab, is 'Get data from server' enabled?
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[alchippe441]

Hi Patrick,

I am using 64-bit 7.0.1000.40 (Live)
Continuum
ES 03-21 and MES 03-21
I have 2 min and 5 min
Historical Data is ENABLED
'Get data from server' is ENABLED
I do not get any error messages.

[NinjaTrader_PatrickG]

I see that you're running an older version of NinjaTrader 7. The newer version contains many critical updates to the database. Please update NinjaTrader 7 and reset your instruments:

First, to update NinjaTrader, please follow the steps below:

• First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Under 'Prior Releases' select the version next to 'NinjaTrader 7' to begin your download.
• Critical: Before running the installer, ensure NinjaTrader is closed.

Lastly, to reset your instruments, please follow the steps below:

• Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
• Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
• Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection

Please let me know if the symptom persists after these steps.

[alchippe441]

I followed all the steps. However, I still have the same problem.

[NinjaTrader_PatrickG]

To clarify, if you check your version under Help > About you now see 7.0.1000.42 and you also restarted NinjaTrader after following the reset instrument steps?

If so, please write into PlatformSupport[AT]NinjaTrader[DOT]com so we may troubleshoot further. In this email, include '2992400 ATTN Patrick G' in the subject. In the body, include a link to this forum topic. Please also attach your log and trace files to the email. Follow these steps to attach the files:

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

[Vendor_NT_Mobile]

What happens when you right click in the chart area and select "Reload all historical data"? Keyboard shortcut: Control+Shift+R

I have an account through Global Futures. When I connect to Continuum there is no historical data. The only bar I can see on my charts is the current bar when I connect. If I have a workspace saved then no bars at all load. If I delete my charts and start a new workspace then data will begin loading at the current bar. Absolutely, no historical data.

[alchippe441]

The chart resets to only load the current 5 minute bar.

[Vendor_NT_Mobile]

Out of curiosity, and you don't have to answer, but what's stopping you from switching to NinjaTrader 8? Are there indicators you're using only available on NT7?

I would say overall the time investment into switching fr NT7 to NT8 is well worth it for the extra functionality.

[alchippe441]

Is there been any update as to why I am having this problem?

[NinjaTrader_PatrickG]

alchippe441 , I responded to your email shortly after receiving it. If you did not receive that reply, please check your junk/spam folders. The content of that email was as follows

In your most recent startup of NinjaTrader, I do not see that you've connected to any data feed. Please follow the instrument reset steps once more then connect to data to test the availability of historical data:

• Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
• Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
• Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.

Please let me know if the symptom persists.

[alchippe441]

I tried these exact steps again last night. I still have the same problem. I have a similar problem when I connect to replay data. If I have charts open before I connect to replay then no data will be displayed on the chart. If I close the charts and then re-open them after I connect to replay then all the data will load

[NinjaTrader_PatrickG]

Please reply to the email I sent you last night so we may investigate in more detail. If you didn't receive that message, please check your junk and spam folders. In general, you'll want to make sure that any emails from any '@NinjaTrader.com' address is allowed to arrive in your inbox.

[alchippe441]

I checked all my folders and there were no emails from ninjatrader. Can you please re-send.

[NinjaTrader_PatrickG]

alchippe441 , sent a few moments ago.