I would like to look at your license key in order to investigate this further. Can you please send an email to support[AT]ninjatrader[DOT]com with your license key? You can access your license key from the NinjaTrader Control Center > Help > License Key. You can use "Attn Chris D" as the subject line to ensure that I receive your message.
In your email, please also specify which broker/FCM is providing you with the CQG data feed.
We look forward to assisting you.
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