Getting a message that I am already connected to NT Continuum when I am not

[Austiner87]

Hi NT7 tech support, when I try to connect, I get this message. But I only have one instance of NT7 running. I have tried restarting the program and restarting my computer. thank you!

[NinjaTrader_Eleanore]

Hello Austiner87,

Thank you for your note and screenshot.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2926760 ATTN Eleanore

I look forward to resolving this with you.

[Austiner87]

Hi Eleanore, I sent the log and trace files with the ATTN in the subject!

[Austiner87]

Hi Eleanore, following up on this issue! ty!

[NinjaTrader_Eleanore]

Hello Austiner87,

Thank you for your reply.

I will forward my findings again via email and include them below as well:

It seems something prevented NinjaTrader from properly updating such as NinjaTrader may have been running during the update.

I see the following error that leads me to believe this:

1/19/2021 10:23:16 AM|3|2|My NinjaTrader Continuum: No 'unity' section found(LoginFailed)

Because of this error, there is the "There only can be one NinjaTrader Continuum adapter running at any time(LoginFailed)" is also being produced because it is trying to reconnect at the same time.

To resolve this please uninstall and reinstall NinjaTrader then reset your instruments. Following these steps will not affect your data, settings, configuration, NinjaScripts, Workspaces, etc.

• First, save your license key to a document
• You can locate your license key by going to Help> License Key
• Now, exit NinjaTrader and uninstall NinjaTrader within Windows Control Center
• Once uninstalled you can re-download NinjaTrader from the link below:
  • https://ninjatrader.com/PlatformDirect
• Paste your license key > Select Submit
• Download and then run the installer

After the reinstall, please follow the steps below to reset your instruments:

• Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
• Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
• Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection

Please let us know if we may be of further assistance.