Ninjatrader is having problems connecting to its license servers

[Jcarlos.ospina]

HI!

Last month I bought a new computer (the operating system is windows 7 and the ninjatrader version is 7.0.1000.39)
Unfortunately When I open ninjatrader 7 I get this message:

"NinjaTrader is having problems connecting to its license servers. Possible problems are a) Your firewall software is enabled and you have not authorized NinjaTrader to access the internet b) Your internet service provider is having service problems or both license servers are down. Please ensure that your firewall software is not blocking NinjaTrader and try again in a few minutes."

My internet works correctly, I have not changed any firewall settings. Finally I tried to disable the Firewall and it didn´t work.

I do not understand what the problem is, it is the first time that happens to me

What I can do?

[bltdavid]

First things first.

Download and install the latest version of NinjaTrader 7 -- which is 7.0.1000.40.

Many critical changes have come about in the last several NT7 releases, IMHO,
you should consider this upgrade as mandatory.

Next, it is the weekend -- so, you may just need to be more patient.

Why?
Because if NT needs to do any kind of maintenance on the license servers,
they will schedule that server maintenance for the weekend.

Thus, chances are, they are just busy doing server maintenance and likely it
will be finished very soon.

[Jcarlos.ospina]

Thank you very much for answer me

I can't download the last version of ninjatrader 7 because it shows me a message that says "Failed to download ninjatrader"


I don't think the problem is caused by maintenance on the license servers because I have this problem since I installed ninjatrader 7 in my new computer (More than 1 month ago)

[NinjaTrader_EricB]

Hello,

Thank you for your post.

Glad to assist. We will be able to send a direct link for the download in addition to looking into the files regarding the verify message.


Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

Include ticket number 2700050 in the body of the email.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.


We look forward to assisting further.