login failed: el certificado remoto no es válido según el procedimiento de validación

[JuanPabloQuevedo]

cuando trato de conectar los datos me aparece este error.

ayuda por favor

[NinjaTrader_PatrickG]

Hola JuanPabloQuevedo ,

Gracias por escribirnos hoy.

Tenemos capacidad limitada para proporcionar soporte de plataforma en español, sin embargo, hemos encontrado que este sitio https://www.deepl.com/es/translator puede traducir el inglés al español con buena calidad. Por favor copie nuestra respuesta y luego navegue al sitio que le colocamos para pegar la respuesta en el cuadro hacia la izquierda.

Your message translates to:

login failed: the remote certificate is not valid according to the validation procedure
Today, 09:29 AM
when I try to connect the data, I get this error.

please help

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.? or 8.0.?.?)
• Was this connection working previously? Or has it never worked?
• Does this symptom persist if you restart your PC?

Also, please provide a screenshot of the message you're referring to:

• To send a screenshot with Windows 7 or newer I would recommend using the Windows Snipping Tool.
• Click here for instructions
• Alternatively to send a screenshot press Alt + PRINT SCREEN to take a screenshot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
• Click here for detailed instruction

[JuanPabloQuevedo]

Hello,

I use Ninja 7,
the connection was perfect until last friday.
i reboot pc but the problem continue.
i restored windows in a previous point but did not work.
i installed ninja 8 but the conection keeps in yellow and stays in that way.

[NinjaTrader_PatrickG]

Please write into PlatformSupport[AT]NinjaTrader[DOT]com with a link to this forum post with "2671090 ATTN PatrickG" in the body. Please also follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.