NT 8 64 bit not loading

[bokunw2]

Good Morning,

For some reason my NT8 64 bit program will not run it will give me a short pinwheel and not load. The smaller 32 bit will load and start, I was able to locate an older post with similar problem and have tried those solutions, what i could find and they did not work.

Please help

[NinjaTrader_Marco]

Hello,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2620413 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[bokunw2]

Macro I had also sent an email to tech support i believe one of you colleagues is already looking at the information thank you both for such a quick response

[Giudiver]

Hi,
I have the same issue, the live market (ES 09-20) doesn't load and it displays the end of the market of 16 June 2020 (so it is not even updated to today or yesterday). I have already tried to rollover it but nothing changed.

Could you please help me?

thank you

[NinjaTrader_Marco]

Hello,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2620413 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.