after i opened my live account and leased the platform everytime that i open a chart the bar timer indicator hits zero and doesnt start counting again making and there is no action at the candles. If i connect to my demo account works perfectly
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Chart not updating NT7 live account
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Chart not updating NT7 live account
Hello,
after i opened my live account and leased the platform everytime that i open a chart the bar timer indicator hits zero and doesnt start counting again making and there is no action at the candles. If i connect to my demo account works perfectlyTags: None
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Hello Francescofdb,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2595553" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
I look forward to your reply.
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