Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Can't Connect
Collapse
X
-
Hello tradr,
Thank you for your post.
Glad to assist. Our teams are aware of the issue and are currently looking into it. We are receiving reports that restarting your computer, modem, and router resolves this issue. To troubleshoot the connection issues, I recommend the following steps. Test after each step to see if the issue is resolved:
Restart NinjaTrader
Restart your modem and (if applicable) router
Restart your PC
Clear your DNS
Open the Command Prompt
In the command prompt, run this command: ipconfig /flushdns
If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 7 folder.
If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.
If the issue persists after completing all of the above steps, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
*
Open your NinjaTrader folder under Documents.
*
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
*
Send the 2 compressed folders as attachments to this email.
*
Once complete, you can delete these compressed folders.
We look forward to assisting further.Eric B.NinjaTrader Customer Service
-
Thank you for your reply.
We are still investigating the cause of this issue and are waiting to hear back from CQG. There are no further updates at this time. I would suggest periodically restarting the platform along with your modem/router for further troubleshooting. We will update you when we have a confirmed resolution from CQG.
Thank you in advance for your patience.Eric B.NinjaTrader Customer Service
Comment
-
Login failed.
Good morning:
I can not access to my account in Ninjatrader 7.0.
I tried to connect to my account, but a tab appeared with the following message:
"Login failed. Un speciefied error has occurred. Please contact support desk"
Thank you for helping me.
Andrés
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by f.saeidi, Today, 12:12 AM
|
0 responses
2 views
0 likes
|
Last Post
by f.saeidi
Today, 12:12 AM
|
||
Started by Conall, Today, 12:06 AM
|
0 responses
5 views
0 likes
|
Last Post
by Conall
Today, 12:06 AM
|
||
Started by proptradingshop, 03-21-2024, 09:50 AM
|
6 responses
27 views
0 likes
|
Last Post Today, 12:02 AM | ||
Started by mly916, Yesterday, 09:48 PM
|
1 response
11 views
0 likes
|
Last Post Yesterday, 11:54 PM | ||
Started by Mikey_, Yesterday, 09:21 PM
|
0 responses
11 views
0 likes
|
Last Post
by Mikey_
Yesterday, 09:21 PM
|
Comment