can't access my account please help

[mateo-axel]

when i try to sign into my Interactive Brokers demo account, it give me this error !!

Login failed: IB.AdapterMessageLoop No connection codd be made
because the target machine actively refused it
fe80::8918 55bf:dc29:b3f9% 13:7496

[NinjaTrader_ChrisSch]

Hello mateo-axel,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.