Playback is not loading

[andreslazor7]

Hello,

The following messages shows up when I try to the replay market data @ Playback.

"Playback connection: error in opening connection Playback Connection, exception caught: String was not recognized as a valid Date Time".

I already started NinjaTrader using SAFE MODE but the problem does not solves.

Please help me ASAP.

Thanks

AndresL

[NinjaTrader_Zachary]

Hello AndresL,

Thank you for your post.

Please send me your log and trace files, so I may investigate further. Log and trace files can be found at the locations below;

Windows start menu > Documents > NinjaTrader 8 > log

Windows start menu > Documents > NinjaTrader 8 > trace

Right click the log and trace folder and select Send to-->Compressed (zipped) folder. Subsequently attach both .zip files in your email and send it to platformsupport[at]ninjatrader[dot]com. Put 'Att Zachary, Playback is not loading' in the subject header.

[stevents]

Try this