wrong graph scale

[julifro]

Hi. Today the interactivebroker tws has been updated. When entering an order, all the chart scales of all charts have been misplaced and the charts have disappeared. They must be there because the alarms that I have configured sound but I do not see the price.
I have exited ninjatrader without saving changes and have logged back in but the problem continues.
I have installed the tws that ninjatrader recommends but the problem continues.
the graphic is from the future of the bund.

Thank you

[NinjaTrader_Spencer]

Hello julifro,

Thank you for your note.

This behavior may be due to the 'Auto-Scale' feature and the Diamond drawing object at a price of 1545.

Does the chart auto-adjust itself when moving that drawing object down the price axis?

This would also be true with the triangle down drawing object around a price of 515.

[julifro]

thanks for your reply. the diamond object is from an indicator that draws it. The scale does not make sense because the price was 172.70. Those prices of 1545 or 515 don't make sense.

[NinjaTrader_Spencer]

Does Reloading all Historical Data resolve these errant plots? By right-clicking and selecting 'Reload All Historical Data' or 'Reload NinjaScript'?

If not we may also attempt to refresh your chat's cache data using the steps below:

• Shut down NinjaTrader.
• Open the Documents > NinjaTrader 7 > db folder.
• Delete the sub-folder named 'cache'.
• Restart NinjaTrader and test.

[julifro]

None of that has worked. I have had to reinstall Ninjatrader and delete the folder from my documents.
I have lost all annotations on the charts. Is it possible to save these notes so as not to lose them? Thank you.

[NinjaTrader_Spencer]

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2582603 ATTN Spencer