NT7 Not Connecting On VM Ware Fusion Mac Os

[cryptoclandestino]

Hi, im running Windows 7 on my Mac with VM Ware Fusion. Every time I start NT7 i get the same message:

"Ninja Trader is having problems connecting to its license servers... ..."

- My windows Firewalls are off.
- I restarted Modem and Computer
- I ran tracert on MacOS and on Virtual Machine

- Tracert Results on Windows on Virtual Machine are as follows:


Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Hector Clandestino>tracert demo.cqgtrader.com

Tracing route to demo.cqgtrader.com [208.48.16.202]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.0.1
2 8 ms 10 ms 9 ms 10.88.0.1
3 16 ms 18 ms 9 ms 10.3.64.54
4 10 ms 13 ms 9 ms 10.162.10.9
5 25 ms 19 ms 19 ms 10.19.132.101
6 20 ms 29 ms 18 ms 192.168.200.217
7 44 ms 39 ms 41 ms 218.189-202-237.bestel.com.mx [189.202.237.218]

8 48 ms 43 ms 43 ms 165.189-202-244.bestel.com.mx [189.202.244.165]

9 77 ms 74 ms 77 ms ppcs-dfo40-dfx02-001-bestelmex01.bestel.com.mx [
200.57.2.201]
10 71 ms 71 ms 75 ms 129.189-204-204.bestel.com.mx [189.204.204.129]

11 83 ms 83 ms 84 ms ae1-101.cr0-mcl1.ip4.gtt.net [173.205.43.237]
12 82 ms 79 ms 106 ms et-0-0-53.cr10-dal3.ip4.gtt.net [89.149.185.58]

13 * * * Request timed out.
14 * * * Request timed out.
15 101 ms 103 ms 104 ms CQG-INC.ear4.Chicago2.Level3.net [4.15.85.194]
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Traceroute on MacOS:

Traceroute has started…

traceroute to demo.cqgtrader.com (208.48.16.202), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 4.084 ms 2.042 ms 0.809 ms
2 10.88.0.1 (10.88.0.1) 18.370 ms 12.961 ms 10.548 ms
3 10.3.64.54 (10.3.64.54) 15.342 ms 14.662 ms 9.956 ms
4 10.162.10.9 (10.162.10.9) 23.123 ms 15.037 ms 9.247 ms
5 10.19.132.101 (10.19.132.101) 43.781 ms 19.407 ms 23.863 ms
6 192.168.200.217 (192.168.200.217) 31.529 ms 25.011 ms 20.359 ms
7 218.189-202-237.bestel.com.mx (189.202.237.218) 44.991 ms 41.240 ms 45.234 ms
8 165.189-202-244.bestel.com.mx (189.202.244.165) 40.408 ms 63.625 ms 43.321 ms
9 ppcs-dfo40-dfx02-001-bestelmex01.bestel.com.mx (200.57.2.201) 76.640 ms 77.453 ms 75.987 ms
10 129.189-204-204.bestel.com.mx (189.204.204.129) 71.317 ms 68.163 ms 69.689 ms
11 ae1-101.cr0-mcl1.ip4.gtt.net (173.205.43.237) 81.645 ms 80.002 ms 80.831 ms
12 et-0-0-67.cr10-dal3.ip4.gtt.net (89.149.139.217) 80.330 ms 85.690 ms 82.501 ms
13 * * *
14 * * *
15 cqg-inc.ear4.chicago2.level3.net (4.15.85.194) 102.480 ms 101.173 ms 108.689 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
--- Follows forever...

What could be the problem?? Any idea that could help?

Thanks a lot.

[NinjaTrader_ChrisSch]

Hello cryptoclandestino,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[cryptoclandestino]

Thanks a lot Chris, I have already send you the email with the required files.