issues after updating

[Pcomm69]

Bug with new version NJ7 70.1000.39 Live
Hi Everybody
I work under NJ7 since many years in real strategy.
Yesterday I have message for a new version so I instal 64 bits 7.0.1000.39 Live (my windows pro 10 is up to date)
sine I have many problems... NJ7 stop to work after some minutes and I cant do nothing.... NJ7 dont answer
i do reboot, 5th time today
i precise that i have never see this problem since today and the installation 64 bits 7.0.1000.39 Live
Is somebody have the same problem ?
Read you soon
Pierre

[NinjaTrader_PatrickG]

There is no known bug with the latest release of NinjaTrader 7, Most symptoms we've run into so far are users updating NinjaTrader while it is open. Let's eliminate that from being the root cause of what you're experiencing.

To resolve this please uninstall and reinstall NinjaTrader. Following these steps will not affect your data, settings, configuration, NinjaScripts, Workspaces, etc.

• First, save your license key to a document
• You can locate your license key by going to Help> License Key
• Now, exit NinjaTrader and uninstall NinjaTrader within Windows Control Center
• Once uninstalled you can re-download NinjaTrader from the link below:
• http://ninjatrader.com/PlatformDirect
• Paste your license key > Select Submit
• Download and then run the installer

After the uninstall/reinstall, reset your instruments:

• Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
• Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
• Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.

[Pcomm69]

I expect you made humour ?
you think that i am Paris Hiltonnnn ?
Since many years I always install your new issue when NJ7 is closed....
Desinstall NJ7 with more 20 different import add on .... the answer is NO
with experience the reinstall is never perfect because NJ7 come instable
i prefer reinstall my previous system backup with the .38 version

[NinjaTrader_PatrickG]

My steps specifically state that following them will not remove any of your custom files or settings:

... Following these steps will not affect your data, settings, configuration, NinjaScripts, Workspaces, etc....

Please follow my steps precisely and let me know what, if any, issue persists.

[Pcomm69]

i am sorry with experience the reinstall is never perfect because NJ7 come instable in my config

[NinjaTrader_PatrickG]

If you're unable to follow my steps, please contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com so we may provide you with specific assistance.

Please include a link to this forum post and reference '1972861 ATTN Patrick G'