unable to restore workspaces error

[fniff]

Hi. Just installed a fresh ninja 7 on fresh win 10. after the first launch, choose kinetic provider "end of the day". after that it issued a window with the error "unable to restore workspaces: the destination of the call raised an exception" and now if i try to load ninja again i see this error and loading stops.than i delete and re-install ninja, but problem stay. help me, please

[NinjaTrader_ChrisSch]

Hello fniff,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2419766" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[igbes]

Hello I have the same problem. What can be done?

[NinjaTrader_Melissa]

Hello,

Thank you for the post.

A basic uninstall and reinstall should resolve:

• To perform a basic uninstall and reinstall:

• Close NinjaTrader
• Then from the Start menu select --> Control Panel --> Add and Remove Programs or Programs and Features
• From Add and Remove Programs select NinjaTrader 7 or 8 and click Remove.

Once these steps are completed, download and install NinjaTrader from the link below:

• http://www.ninjatrader.com/download-registration.php

Please let me know if your inquiry persists.

[igbes]

Hi. I have done all this several times, no result. WIN10, NT7.

[NinjaTrader_ChrisSch]

Hello igbes,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2419766" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[igbes]

Melissa, I sent files.