Help Needed, Instruments won't load in data series

[simonspencer]

I'm totally new to Ninjatrader 7, downloaded yesterday.
I've added all my futures contracts into my default list using instrument manager, every thing was working fine, new charts opened up but now when I click on new chart I can not load the instrument into the data series??

[NinjaTrader_ChelseaB]

Hello simonspencer,

Within the Data Series window, is the New button grayed out after selecting an instrument?

Does an error occur when clicking the New button?

What is the instrument and expiry contract month (if a future) have you selected?

[simonspencer]

Hi Chelsea B
When I select an instrument the New buttons is grey, when I highlight a contract and press new nothing happens. No error message appears. I’ve tried it with all contracts and nothing happens. The right side of the data series window is just blank

[NinjaTrader_EricB]

Thank you for your reply.

Are any instruments listed in the bottom left of the Data Series window for selection? This is where to-be-plotted instruments should show.

I have provided a link below to our Help Guide that goes over how to edit data series parameters.

http://www.ninjatrader.com/support/h...price_data.htm

Please let us know if we may be of further assistance.

[simonspencer]

Hi Eric B

Nothing is in the bottom panel, you can’t add them either, it was working fine on Saturday night but around 10pm gmt it just wouldn’t allow you tho add a contract

[NinjaTrader_EricB]

Thank you for your reply.

Sorry to hear that didn't help. To test, please shut down NinjaTrader and go to the Documents > NinjaTrader folder on your PC. Rename the "UI" file here as "UI.old" > restart and please try opening a test chart.


We look forward to assisting further.

[simonspencer]

That action allows me to add an instrument to the bottom left panel, I change it to a daily chart becauce it's EOD data, I press okay but no chart shows.

I close the blank chart and try to add an instrument to the bottom left panel with no success, right window stays blank too.

[NinjaTrader_EricB]

Thank you for your reply.

I see, is the Control Center sized to the monitor? When this is in use, its possible for the chart to open behind the Control Center. Right click on the Control Center > Verify Always on Top is not selected, then minimize.

If you still see the same, are you using NinjaTrader on a standard Windows PC? Are multiple monitors in use?

Please go to Start > search "Table" to verify the Tablet mode settings are set to Desktop.

After opening a chart, please try also hovering the mouse over the NinjaTrader Task Bar icon to verify if any window opened.

We look forward to assisting further.

[simonspencer]

Yes the control center is sized to the monitor. There are charts there when you first open Ninjatrader up, 3 in total.

It's a windows 7 but on a tablet version.

[NinjaTrader_EricB]

Thank you for your reply.

I see, is Tablet mode in use? If so, try disabling. We have seen similar issues with tablet mode or tablet PC in general not displaying windows correctly.

[simonspencer]

Yes it is and I can't change it, I'm going to have to buy a new computer!!

Thank you very much for your help

Kind regards

Simon