NT endlessly loading until (Not Responding) on startup

[Austiner87]

Hi NT7 Support,

When I open NT7, my charts don't stop loading, and then I get a (Not Responding) message on each chart I click on and the control center - as such, I can't do anything but End Task on NT7 or close it. The workspace I have open has 5 charts up with multiple indicators on each chart - but I can't even close windows or save the workspace to prevent it from loading/trying to load when I restart the program - each time, I open up NT7, it tries to load, and then gives me the (not responding) message until I close it. Picture of this below - it isn't even opening chart windows anymore when I tried opening it this last time.

I often have up multiple charts and workspaces, so this may be a processing issue, however, last week I had open 5 workspaces with 5 charts each on live connection and it was working fine. Even earlier today, I was practicing on Market Replay with 6 workspaces open with 5 charts each. This issue started happening mid-day today with some charts and workspaces and has gotten progressively worse to where I can't open any charts/workspaces.

Also, I have tried uninstalling and re-installing NT7 and resetting all of my instruments when I could still access my tools earlier today.

Please help, I very much appreciate you all and your tech support!

[NinjaTrader_ChrisSch]

Hello Austiner87,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2357772" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.