Error on downloading replay data

[adior]

I have another question. I'm trying to download data for the past period, but such an error pops up. What should I do?

[NinjaTrader_PatrickG]

I've split your new post into a new topic since it is unrelated to your original post. I've also moved this to the NinjaTrader 7 forums since your screenshots show NinjaTrader 7. In the future, please make sure to create a new thread when you have a new unrelated inquiry, and make sure to choose the sub-forum which is the best match for your inquiry.

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 7 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.?)
• What instrument symbol (and expiry if applicable) have you selected for download? For example, ES 12-19, AAPL, EURUSD, etc.
• Does this symptom persist if you restart your PC?

[adior]

[NinjaTrader_Melissa]

Hello adior,

Thank you for the response.

This indicates that you are having some trouble connecting to the data server.

To resolve this, I recommend the following steps (test for the issue after each step):

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 7" folder— as well as the NinjaTrader.exe program in C:\Program Files (x86)\NinjaTrader 7\bin64

I look forward to resolving your inquiry.