MES instrument feed has froze.

[wstovr]

This morning 11/13/2019 my feed to the MES instrument is frozen. MNQ is working fine.

[wstovr]

Rebooted Ninja and appears to have solved problem.

[NinjaTrader_RyanS]

Hello,
Thanks for posting.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2333372 ATTN Ryan

[wstovr]

It happened again. I sent post through Ninja.

[NinjaTrader_PatrickG]

Did you receive a reply from us when you wrote in through the platform? I could not locate any information associated with this forum thread on our end. Please send an email to PlatformSupport[AT]NinjaTrader[DOT]com and include a link to this forum thread as well as "2333372 ATTN RyanS".

Also, please follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders

Thanks in advance; I look forward to resolving this item.