Error Retrieving Data

[Capablanca]

Yesterday my NT7 was working fine, but today I connected from another office and I'm not able to retrieve any data.

What should I do?

[NinjaTrader_PatrickG]

Based on the screenshot, your NinjaTrader is having difficulty connecting to our servers. Our servers are not experiencing any downtime. I recommend the following steps (test for the issue after each step):

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.