nt7 - the market replay play back volume is wrong i think.

[Spartacus]

whenever I download mkt replay data and play it back it seems that the volume for that day is a fraction of the original real-time volume amount for that day.
Is there a problem with the data or in what I'm doing?

appreciate the support
spartacus.

[NinjaTrader_Marco]

Hello,

Thanks for writing in.

Are you downloading market replay data for a forex instrument or a futures? What instruments are you seeing this on exactly?

What version of NinjaTrader are you using? This can be found under Help -> About (Example: 7.0.1000.40)

I look forward to your reply.

[Spartacus]

Hey Marco,

nt 7.0.1000.40

downloaded and relayed: CL-09-19
trade dates: july 11,12,15 2019

thanks!

[NinjaTrader_Marco]

Hello,

Thank you for your reply.

I want to make sure we get this resolved for you in the quickest possible manner, and want to ask that you please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.

I look forward to your reply.

[mariahernandez81]

Hello,

Something similar to what Spartacus said happens to me. I believe that the values that I am loading with mkt replay are not correct.

I would greatly appreciate your support.

Regards

[NinjaTrader_Marco]

Hello,

Thanks for your post. Unfortunately on the current contract expiration and the most recent expiration are maintained and I would not expect to be able to download any data from 2019 from our Market Replay server at this time.

If you have any further NinjaTrader inquiries we may assist with, please don't hesitate to ask.

[mariahernandez81]

Hello,

The data that I am trying to download is from July and August 2020, is it not possible to download these months?

Regards

[NinjaTrader_Marco]

Hello,

Thank you for your reply.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2276779 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.