NT7 login failed

[Josh2018]

Last successful login was 05-Sep (UTC+8).
Login begins to fail on yesterday (08-Sep) and today (09-Sep).

[NinjaTrader_ChrisSch]

Hello Josh2018,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2269860" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[Josh2018]

Hi Chris, thank you for your prompt response. Files sent.