Market Replay

[jcbnoles]

NinjaTader 7 problem:
When I try to download market replay data for 9/3 - 9/4 and 8/26-8/30 I get a message "There is not L1rplay data available for instrument/date".
I have enabled - Record market for replay.
When I connect to market replay and try 9/3-9/4 and 8/26 - 8/30, I get loading data - forever. Nothing loads.
If I try loading other days. I get complete charts but nothing plays while the controller shows time elapsing.
I get the same problems with CL-10 and MES-.
Thanks,
Jon

[NinjaTrader_ChrisSch]

Hello jcbnoles,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2267853" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.