Problems with importing data

[Tomass]

Hello, I have bought data from Kibot and I try to import them into ninjatrader 7. They are in .txt format and I can import most of them, but when I try to import natural gas (NG), it gives me error : Unable to import file, instrument is not supported by repository. I have ticker NG in my instrument list already, and I have imported other tickers in same .txt format, so do not know why NG does not want to be imported? Any ideas please?

[NinjaTrader_Marco]

Hello Tomass,

Thanks for posting to the forums.

Another forum user ran into a similar problem and appears to resolved it by adjusting the Sim Feed Start Price in the Instrument Manager:

https://ninjatrader.com/support/forum/forum/ninjatrader-7/platform-technical-support/73441-instrument-is-not-supported-by-repository?p=660241#post660241

Please let me know if adjusting this value does not resolve the issue.

[Tomass]

Hello, thank you for your answer. I read the forum, I can find Sim feed Start Price in the instrument Manager, but I still do not know what value to put there? I am trying to import 10 years of historical data, so have no idea which sim deed Start Price to have there? Any ideas?

[NinjaTrader_Marco]

Hello,

Thanks for your reply.

Looking at the past 6 years, it looks like a good median number would 5000.

Please let me know if I may be of further assistance.

[Tomass]

I tried it, but it still does not work, still the same error. I can try to send you the contract month of historical data of NG if you want to try... I have10 years of them, but one for example will be enough.

[Tomass]

I can not send it as an attachement, because it exceeds limit of attachment, so if you have any email, I can send it to you there to try.

[NinjaTrader_Marco]

Hello,

Thanks for your reply.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[at]ninjatrader[dot]com with 'ATTN: Marco G' in the subject line and a reference to this thread in the body of the email so we can get this figured out for you.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments in your email.
• Once complete, you can delete these compressed folders.

I look forward to your response.

[Tomass]

I have send my compressed files an also an example of historical data to import