Unable to pull daily chart on SPY and other ETFs from Kinetick

[lengguan]

Hi

Been pulling daily data from Kinetick and everything is working fine until I encountered this out of the blue.

Got this popup saying "Historical data in your database is corrupted. Please reload historical daily data for SPY" ......

The same thing happens when I try to load other ETFs like TLT. I went into the historical data manager, deleted the daily data and try to reload it again. But I got the same error message.

How can I fix this? Thanks

EG

[NinjaTrader_Marco]

Hello lengguan,

Thanks for posting to the forums.

Please send a note to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Marco 2201697" in the subject line so we can look further into what is occurring here.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your latest log and trace files:

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to your email to platform support
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.