chart not updating

[dinoman]

chart not updating. I'm returning to NT from a couple of years ago. I have connected ok. When I open a chart things look good.
but, the chart won't update. I run the 'update historical information' and it will update. my template is default 24/7 .. what can I look
at or try to get the chart to update in real time? thank you

[NinjaTrader_SergeyS]

Hello dinoman,

Thanks for posting.

I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread, ticket number '2177753' and a message 'ATTN Sergey'.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.