NinjaTrader7 on Win10 - problem to connect

[Lukasz]

Hello everyone!
I would like to ask for help with this problem:
i have Ninjatrader7 on Windows 10 and trying to Get Connected on demo - I put login and password (correctly for sure) but it si not running; window looks like be frozen and nothings move since 15 min. What should I do?

[NinjaTrader_EricB]

Hello,

Thank you for your post. The first thing I would recommend doing is shutting down NinjaTrader (if possible) and then restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

Please let us know if you see the same after taking these steps

[Lukasz]

Dear Eric,
thank You for Your post,
it could be a problem that my windows is on Mac via Parallels?

[NinjaTrader_EricB]

Thank you for your reply.

Yes, we have seen similar behavior occur when some settings need adjusted within Parallels.

First, please launch your Windows virtual machine and go to Configure > Options > Sharing. If the folders are set to be shared, first uninstall NinjaTrader.

Go to Start > Control Panel > Add / Remove Programs > Right click on NinjaTrader 7 and select "uninstall." Complete the uninstall wizard.

Next, please go My Documents folder and delete the NinjaTrader 7 folder.

After this, go to Configure > Options > Sharing again. Now unshare the folders, save the settings. Shut down and restart the Windows virtual machine.

Once this is complete, you will be able to download and run NinjaTrader successfully from the link below.

http://ninjatrader.com/PlatformDirect

@SIM-A82F-D583-40B1-AE74-B79F-705D-1952

Let me know if you see the same behavior with these steps.

[Lukasz]

Its working!
Thank You very much!

[sachinkhanna48]

Hello everyone!
I would like to ask for help with this problem:
i have Ninjatrader7 on Windows 10 and trying to Get Connected on demo - I put login and password (correctly for sure) but it si not running; window looks like be frozen and nothings move since 15 min. What should I do?

Hi Forum Admin I'm facing similar problem can you please help me as well!

[NinjaTrader_Melissa]

Hello sachinkhanna48,

Thank you for the post.

So that I may more accurately troubleshoot your connection, please send an Email to [email protected] with your log and trace file.

You can do this by going to the Control Center-> Help-> Mail to Platform Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following information in the body of the email:

ATTN Melissa https://ninjatrader.com/support/foru...lem-to-connect

I look forward to resolving your inquiry.