Superdom Instrument field not responding for minutes

[markbb10]

Hello All,

I am having a strange issue. I am running a fairly static workspace, it has been basically unchanged for about 6 months. For the last week or so I am having problem with the following

1 - Changing the instrument in the superdom.

I only trade 2 instruments and have 3 total loaded, When I select a different instrument it can take anywhere from 90 seconds to 5 or 6 minutes to change.
The charts are all updating fine during this time and response seems good.

I am not seeing any resource strains, internet speed is good at 150mbs. I have worked around it by just opening additional doms, but I would like to know what is happening.

If I open a black workspace with just a superdom the problem is not there. I seems related to how many charts I have open. I currently keep about 8 charts open for my two instruments.

Any suggestions.

[NinjaTrader_PatrickG]

What version of NinjaTrader 7 are you using? This can be found under Help -> About (Example: 7.0.1000.X)

If I understand correctly, the issue does not persist in a different/new workspace? If this is the case, then the workspace file itself may be corrupt.

I would suggest rebuilding your workspace, adding 1 indicator at a time. Please keep track of what you add back in so that we can narrow down what is causing the issue if the issue returns.

[markbb10]

I am using 1000..37 as my version. I have rebuilt the workspace chart by chart. When I do this the problem was not present until the next morning then I had the same issue.
Currently I have two workspaces open one is my normal one (rebuilt) with about 8 charts and that is seeing the problem
I have another open concurrently with 3 charts using the same indicators and templates and it is fine. It is definitely related to the number of charts open and/or how busy the market is. Yet my computer resources seem fine, internet speed is >150mbs and the charts are updating fine.
This problem appeared about a week ago nothing as far as indicators or setup has changed

[NinjaTrader_PatrickG]

Please follow the steps listed below to uninstall and reinstall NinjaTrader (this will not remove your custom files or settings):

• Close all running applications.
• Uninstall NinjaTrader within Windows Control Panel.
• Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 7' folder if it exists
• Reboot your machine.
• Once these steps are completed, download and install NT7 from the link below.
• http://ninjatrader.com/PlatformDirect

Does the issue persist after this reinstall?

[markbb10]

I will try this later today and update this thread with results. I did just upgrade to .37 last friday but I did not do an explicit remove of the folder prior to the upgrade. I will give it a try.
Appreciate the help.