I had a Login Failed Unspecified Error Contact Support error when trying to log into my CQG account today.
- It was working fine yesterday, until I had an unexpected system shutdown by Windows's wonderful we'll do a system update whether you like it or not feature.
- I can connect readily on market replay.
- I can connect to CQG from my desktop computer (different computer)
- it crashes when I try to connect on my trading computer with the unspecified error message
- On checking trace, I found the following
ERROR [2018-01-04 06:06:36,365] - Unable to read 'C:\Users\t0002\AppData\Local\CQG\CQGTrader\NetsCo nfiguration.ini' file because Could not find a part of the path 'C:\Users\t0002\AppData\Local\CQG\CQGTrader\NetsCo nfiguration.ini'.
System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\t0002\AppData\Local\CQG\CQGTrader\NetsCo nfiguration.ini'.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at CQG.Trader.DataAccess.Utility.IniFileParser.Read(F unc`3 singleLineParseCallback)
- the ..AppData\Local\CQG\CQGTrader\NetsConfiguration.in i' file because Could not find a part of the path.. does not exist on my desktop, the one that I can successfully connect on
- on checking the forum, the last post with a similar problem had Brandon from NT support having to check things out at your end
- can you please advise?
Thanks
Ed
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