Charts are frozen since 15/12/2017

[Melina]

Hi.
The charts are frozen since 15/12/2017 and the new data is not shown. What can I do?
I have a demo account and I updated NinjaTrader to the last version (7.0.1000.37) and nothing happens.
Also I try to:
- Disconnect from my data feed
- Reset my Instruments
- Restart NinjaTrader
And it happens the same...
What can I do?

[NinjaTrader_EricB]

Hello Melina,

Thank you for your post.

Glad to assist. First, I suggest performing an instrument rollover to make sure current contracts are being used. See the below video demonstration on how to rollover a futures contract:

https://www.youtube.com/watch?v=t_kyYlHVjIE

If you still see the same, can you please let me know what data feed is connected and the selected instrument?

We look forward to assisting further.

[Melina]

Hi thanks for answer
I did it, but continue the same date 15/12/2017 in the charts
I changed the contract to 03/18 exactly Thursday 08/03/18 but it doesnt works

[NinjaTrader_EricB]

Thank you for your reply.

Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

[Melina]

email already sent
thanks