login failed please check your account connection parameters

[gabrielle]

hello pleeeeeeeeeeease i want to know what is the problèm on ninjtarader 7
I CanT CONNECT MY DEMO ACCOUNT ON Rithmic AND CQJ BUT SHE IS WORKING ON NT8 I GET THES PROBLEM

[NinjaTrader_Kate]

Hello gabrielle,

Thank you for your post.

Please write in to PlatformSupport(AT)NinjaTrader(DOT)com and reference this forum post with RE: Kate in the subject line. Please attach your Log and Trace files to your email so that I may investigate this matter further. You may follow the steps below to attach those files.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to further assisting you.

[gabrielle]

OK DEAR I HAVE SEND A EMAIL YESTERDAY BUT I DON'T GET ANY RESPONSE UNTIL NOW and Thank you so much for help

[rrogerswealth]

Need assistance with this matter. Error... My Rithmic for Ninja Trader brokerage: please check your account your account connection logon failed

[NinjaTrader_Adrian]

Hello rrogerswealth,
Thank you for your post.

You may double-check this Rithmic for NinjaTrader Brokerage Connection Guide for setting up your account in NinjaTrader 8 (Control Center > Connections > Configure).

A couple of things to be aware of while creating this connection:

• If this is a live trading account, you will want to select the 'Rithmic' system. If it is a demo or evaluation account, select the 'Rithmic Paper Trading' system. You may need to select your broker's specific system if it is shown here instead of a basic 'Rithmic' one.
• If you are connecting to this account in both NinjaTrader 8 and R Trader Pro at the same time, you will need to enable 'Plug-in Mode' in both platforms. You will have the option to enable this before logging in on R Trader Pro.

Please let me know if you remain unable to connect after following the above steps or if you have any additional questions.