live data not loading

[wooseywoo]

Hi, I have followed the instructions to download a demo account but live data doesn't seem to be working. When I load a chart it gives me the current data but it doesn't continue on as a live stream. could you please give me some direction as to how to get that working please? Thanks

[NinjaTrader_ShawnB]

Hello wooseywoo,

Thanks for your post.

Could you please send the log and trace from your platform to look further into this inquiry?

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.

Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.