New Windows and Unable to download NT7

[nikodine]

I tried everything, but I continue to get this message: "Failed to download Ninjatrader"
I have installed and updated all of my drivers.
What may cause this?

[NinjaTrader_ChelseaB]

Hello nikodine,

Please send an email to platformsupport [at] ninjatrader [dot] com and include a link to this forum thread.

I'll provide you with the offline msi installer.

[franki]

I'm having the same problem, it does not work for me to leave an email on platformupport [at] ninjatrader [dot] com
What I can do?

[NinjaTrader_ChelseaB]

Hello franki,

May I confirm that you are replacing the [at] with the @ symbol and replacing the [dot] with a . (period) ?

We type email addresses this way on the forum to prevent spam bots from picking these email addresses up.

[franki]

Hello franki,

May I confirm that you are replacing the [at] with the @ symbol and replacing the [dot] with a . (period) ?

We type email addresses this way on the forum to prevent spam bots from picking these email addresses up.

I tried it from another email address but I get the same result

[NinjaTrader_ChelseaB]

Hello franki,

You are missing the 's' on support (platformsupport).

[franki]

The request was already sent, I made copy & paste without looking at the text
Thank you.

[nikodine]

I know is little bit old thread, but the solution of my case was the error in net framework 3.5