Failed to download NinjaTrader from setup.exe

[AusTrader]

Hi,

I have just cleared my browser cache. Downloaded the latest version of NT7:

7.0.1000.36

I have run the setup.exe and I get the error "Failed to download NinjaTrader".

This is on a VPS in Chicago with a 1 ms ping, 402 Mbps download and 849 Mbps upload.

Thanks in advance for your assistance.

[NinjaTrader_ShawnB]

Hello AusTrader,


Thanks for your post.


Could you please send the log and trace from your platform to look further into this inquiry?


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[jrtrader]

AusTrader,

I'm having the same isssue. I believe it could have something to do with the new fall update of windows 10. Windows 10 now has exploit protection built into the OS (basically EMET was for older versions of windows). You can find it in the windows defender security center under app and browser protection. I'm not a computer geek, but I'm guessing this could be the culprit.

jrtrader

[AusTrader]

Thanks jrtrader,

I'm running on Windows Server 2008 R2 Data Centre so it's not windows 10 related.

[AusTrader]

Hi Shawn,

thanks for your assistance with this issue.

All good now. Anyone else with the same problem should contact Tech Support.

[jtibu]

hi, All I am having the same issue can anybody help me?

[NinjaTrader_ShawnB]

Hello jtibu,

Thanks for your post.

Could you please send the log and trace from your platform to look further into this inquiry?

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.

Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.