No data streaming after updating to win10 newer version

[wahn2067]

Hello,

After updating to newer version of Win 10 the data feeding is stopped.

Could you tell me what to look for to fix it or scan my network setting thru Teamviewer?

Cheers,

wahn

[NinjaTrader_Micah]

Hello wahn2067,

Thank you for your post.

I would be happy to look into this issue with you. Please send an email to platformsupport [at] ninjatrader [dot] com. In the email, add a link to this forum thread. Please also note "ATTN: Micah" in your email.

Please launch our remote support application from the following link, http://www.ninjatrader.com/remotesupport.
Once launched, the application will provide you with an ID# and password. I will need these from you via email reply and will happily investigate this item in a timely manner - please also leave the remote application running, so I can connect properly.

Thank you for your patience. I look forward to your reply.

[wahn2067]

Holiday Gap in a chart caused by data or indicator?

Hello,

How can I correct this gap showing in an attached chart ?

Cheers,

wahn

[NinjaTrader_Micah]

Hello wahn2067,

Thank you for your reply.

A reset of your instrument database could resolve this.

To reset your instruments please follow the steps below.

Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.

After resetting your instruments, closing and relaunching NInjaTrader 7, if your charting issue persists, please email us and include your log and trace files. Make sure to reference ticket number 1795413, and email platformsupport[at]ninjatrader[dot]com