Unable to Install 6.5.1000.6

[b-rock]

Hi,

I've tried to install the newest version of NT on 2 different computers and neither of them install. Both download and then go to a "Remove" or "Repair" NT screen. I tried removing and then installing but that didn't work either.

[NinjaTrader_Ben]

Hello,

Can you provide a screen shot of the screen you are referring to?


To send a screenshot, click CTRL + PRINT SCREEN. Then, open up Paint from Start > Accessories > Paint. Paste into the Paint program by clicking CTRL + V. Lastly, save as a jpeg file and send as an attachment.

Screen shot Windows XP

- Highlight the window you want to take a screenshot of

- Then press ALT+Prnt Scrn



.

[b-rock]

Here you are:

[NinjaTrader_Ben]

Hello,

This window pops up when you already have it installed. Please try close out the window and double click the NT icon on your desktop.

[b-rock]

Do you mean double click the setup icon? (The one used to install?) If that's the case it does the same thing.

Also, I've clicked the remove button on that window and seemingly removed Ninja. However, when I click the install button again, it installs but does not install the newest version?

[NinjaTrader_Jessica]

Please remove your current version, clear your browser cache and history, and then download the newest version from our website.

[b-rock]

Hi,

I tried to remove the current version both through "Add/Remove" programs, and through Ninja Trader's installer, as pictured in the above attachment, by clicking on Remove.

I cleared my browser cache, cookies, history, and re-downloaded the newest version.

Still does not install the newest version.

[NinjaTrader_VinceB]

Hi,

Please send a note to support at ninjatrader dot com and refer to this post. Then we will send you different instructions with a new download link.

Put in the subject 'For Vince'.