Charts Not Moving

[Suzaily]

I open a chart for FDAX, but for some reasons, the chart is not moving at all. I tried to open other charts such as 6E and it still give me the same problem.

Please advise me on what to do?

[NinjaTrader_EricB]

Hello gurko,

Thank you for your post.

Glad to assist. First, I suggest performing an instrument rollover to make sure current FDAX 12-17 contract is being used. See the below video demonstration on how to rollover a futures contract:

https://www.youtube.com/watch?v=t_kyYlHVjIE

Once this is complete, to test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications: Disconnect and go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

You will need to close and restart NinjaTrader for the settings to take effect.

If you do see the same on the current contacts, then likely the data is not enabled on the data feed itself. You can contact your broker or data provider to manage the real-time data enabled.

Let us know if we may assist further.