No Data Showing

[jrichardson83]

All of the sudden I can't get any FOREX data on my platform. I uninstalled and reinstalled but still I'm getting nothing.

I even tried on the Simulated Data Feed and I'm only able to paint one bar. Its not an issue with my data series either as I have it set for 365 days worth of data.

[NinjaTrader_Dennis]

Hello jrichardson83,

Thank you for you post.

What instruments are you trying to view with your FOREX connection?

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please send these with ATTN: Dennis so that I may look into what occurred.

I look forward to your reply.

[jrichardson83]

Hello jrichardson83,

Thank you for you post.

What instruments are you trying to view with your FOREX connection?

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please send these with ATTN: Dennis so that I may look into what occurred.

I look forward to your reply.

Well, forex pairs? Like $EURUSD, etc.

I sent the files.

Thank you,

[NinjaTrader_Dennis]

Hello jrichardson83,

I still have not received the files you sent. If you have a moment please attempt to manually send the log and trace files to [email protected] to ATTN Dennis.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.