start problem

[jaimito]

Hello, I have been a long time user of ninja as a mode of learning.
a week ago I uninstalled the software.
when reinstalling it at startup the software shows the message I send.
I hope you can help me
regards
Thank you

[NinjaTrader_EricB]

Hello jaimito,

Thank you for your post.

Glad to assist, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

We look forward to assisting further.

[jaimito]

Hi Eric, thank you for the attention. the folders you mention are empty. they have no content.