Error Downloading Replay Data

[BernieTGN]

Hi,

I am experiencing an error whenever i try to download market replay data. Every time when I try to download replay data from utilities it says "Error on downloading replay data: Connection to data server is busy or not available right now. Please try again later"

My version of NT7 is 7.0.1000.35. I have restart my computer and router, but it still doesn't work when i try the download again. I have checked the firewall and it seems not to be the problem.

Do you have any ideas about what more i should to check, please?

Thanks,

[NinjaTrader_DrewO]

Hello,

Thanks for your post.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20170924.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20170924.txt"

I look forward to hearing from you.

[BernieTGN]

Hi Drew,

It works now. I have no idea why it didn't work but I have just downloaded the data.

Thanks,